Contact a information

Do not hesitate to ask anything, whether about products, their availability, orders or anything else. We do our best for satisfaction of all our customers. In order to help you, we need to know your problém. You can send us email or use the simple contact form bellow.

Information about operator of NORVELY.com store

CEO, Founder of the NORVELY ®brand - Matěj Bystroň, Sloupno 28, 583 01, Czech Republic

IN: 76259773

TAX ID: CZ8501213270 (Non VAT - identified person for VAT)

Natural person incorporate in the Trade Register since 09.04.2008, registration number: 360102-6594. Responsible office, according to §71 subsection 2 of Trade Licensing Act: Municipality of Chotěboř. Ref: MCH-ObŽU/671/2016/Kr/3, file mark: MCH-ObŽU/671/2016/Kr

All prices include VAT. The currencies are updated according to the CNB exchange rate.

Customer service line:

(+420) 792 35 33 10

E-mail & service:

info@norvely.com

Banking connections

Fio Banka, a.s.

Bank account: 9400941054/2010

IBAN: CZ5320100000009400941054

BIC: FIOBCZPPXXX

Paypal account

PayPal.Me: paypal.me/norvelyjewelry

E-mail: info@norvely.com

Having trouble ordering?

If you are unable to complete the order, you can send us your wishes by e-mail. Just write what products you are interested in, including sizes, name, address, choice of transport and method of payment (excluding card payments). Confirmation of the order will be sent to you by e-mail. You can also consult us by phone. The technical problem can be solved by deleting your browser's cookies.

Complaints and Returns

For easy complaint of goods, all necessary steps are listed in the section "Complaints".

It is equally easy to return goods because customer can return goods within 30 days without giving any reason. See the instructions in the section "Returning Goods".

Cooperation

Do you like our store and would you like to work with us? Do you have the same or similar customer base? We will be happy to hear all suggestions for cooperation. Simply call us at info@norvely.com or fill out the simple form below and we'll get back to you as soon as possible and we'll talk to you about the way we work together.

Influencers and Bloggers:

We are looking for collaboration with fashion bloggers and influencers in men's or ladies fashion or a similar circle of users (tattoo parlors, hairdressers, etc.)

Business Cooperation

We invite you to cooperate with the company and individuals who would like to place our products in our offer. If you are interested, please contact us with a brief description of your business.